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Frequently asked questions
General Questions
What is Lokalyst, and how does it work?
Lokalyst offers curated digital city guides designed to make your city trip planning easy and stress-free. Our guides feature handpicked recommendations for top attractions, hidden gems, food, drinks, and more, all tailored to different types of travelers. Once purchased, the guide is available for instant download and works seamlessly with Google Maps.
What types of guides does Lokalyst offer?
We offer guides for couples, families, and groups of friends, tailored to create unforgettable experiences. Each guide focuses on top attractions, off-the-beaten-path discoveries, dining options, and local tips for making the most of your visit.
Which cities are currently covered by Lokalyst guides?
Our guides currently cover major European cities, including Paris, Rome, Vienna, Munich, and London. We are continually expanding our offerings to include even more destinations.
How are Lokalyst guides curated?
Our guides are crafted by local experts who know their cities inside out. We combine data from online and offline sources with local insights to provide you with the best recommendations for each destination.
What makes Lokalyst guides different from other travel guides?
Lokalyst guides are unique because they’re curated by locals and regularly updated to include the latest hotspots and hidden gems. They’re also tailored to different travel styles, whether you’re exploring as a couple, with family, or in a group. Plus, they’re designed to be practical, easy to use, and seamlessly integrated with Google Maps.
Product-Specific Questions
What is included in a Lokalyst guide?
Each Lokalyst guide includes curated ‘ lysts’ of top attractions, hidden gems, dining recommendations, coffee spots, nightlife venues, and more. Guides also have tailored recommendations for either couples, families, or groups of friends.
Can I use the guide offline while traveling?
Yes, our guides are designed to be easily accessible offline. Our guides come as a PDF that you’ll download. From the PDF you can access all the different ‘lysts’ (eg Restaurants or Top Sights & Attractions) directly in Google Maps. In Google Maps, you can save whole lysts or individual locations. Once saved, you can view the recommendations without needing an active internet connection. Our tip: You can save an area (or whole city) from Google Maps to your mobile device or tablet and use it when you’re offline. Read more here.
How often are the guides updated?
We update our guides regularly to include the latest trends, newly opened spots, and seasonal events. This ensures you always have the most accurate and up-to-date information for your trip.
Are the guides suitable for different types of travelers?
Absolutely! We offer separate guides tailored to different travel styles, ensuring that couples, families, and groups all have a fantastic experience with recommendations suited to their needs.
Do the guides include budget-friendly recommendations?
Yes, each guide provides options for various budgets, from affordable meals and attractions to splurge-worthy experiences, ensuring there’s something for everyone.
Purchasing and Access
How can I purchase a Lokalyst guide?
You can purchase a Lokalyst guide directly from our website. Simply select your destination and guide type, proceed to checkout, and you’ll receive instant access to your guide.
How do I access my guide after purchase?
Once you’ve completed your purchase, you’ll get a download link. You can save the guide to your device for easy access during your trip.
Can I share my purchased guide with others?
Lokalyst guides are intended for personal use only and are not transferable. Sharing the guide with others without purchase violates our terms of use.
Do I need a specific app or platform to use the guide?
No special app is required! Our guides are compatible with all devices and work seamlessly with Google Maps, making them incredibly easy to use during your travels. If you do not have Google Maps on your phone yet, you can download it for free from the App Store.
What payment methods are accepted?
We accept major credit cards, PayPal, and other secure online payment options to make your purchase convenient and hassle-free.
Support and Policies
What should I do if I have trouble accessing my guide / lysts?
If you encounter any issues accessing your guide, please contact our support team at hello@lokalyst.com. We’ll assist you promptly to ensure you can access your purchase without delays. If a particular lyst does not load in Google Maps on the first try, please just try one more time. This occasionally happens.
Can I request a refund if I’m not satisfied with the guide?
We aim to provide high-quality guides, but if you’re really not satisfied, please contact our support team (hello@lokalyst.com) with your order details, and we’ll review your request promptly.
Is there a way to provide feedback or suggest improvements?
Yes! We value your feedback and welcome suggestions for improving our guides. You can share your thoughts via email (hello@lokalyst.com) or through our feedback form on the website.
How can I contact Lokalyst for support or additional questions?
You can reach our support team through our website’s contact page or by emailing us at hello@lokalyst.com. We’re here to help with any questions or concerns you may have.